Privacy & Data Protection

We're pretty serious about keeping your info safe and sound.

Last Updated: November 5, 2025 | Version 3.2

Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: at Aetherio Inn Inspire, we genuinely care about your personal space (both physical and digital). This isn't one of those cookie-cutter legal documents that'll put you to sleep. We've tried to keep it real and explain exactly what we do with your information when you book with us, hang out in our meditation gardens, or just browse our website.

Bottom line? We only collect what we need, we don't sell your stuff to random companies, and you're always in control. If you've got questions or concerns, don't hesitate to reach out - we're humans too, and we're happy to chat about it.

Cookie Preferences

Control how we use cookies on your device. Essential cookies can't be disabled since they keep the site running properly, but you've got full control over everything else.

These keep the site functional - booking system, security, basic stuff like that.

Help us understand which pages folks love and which ones need work.

Let us show you relevant offers and experiences based on your interests.

Remember your preferences like language settings and accessibility options.

We're not in the business of hoarding data just for kicks. Everything we collect serves a real purpose - whether that's getting you checked in, making sure your room's ready, or remembering that you're allergic to almonds in our farm-to-table restaurant.

Personal Details You Give Us:
  • Contact Info: Name, email, phone number - the usual stuff so we can actually reach you about your reservation.
  • Booking Details: Check-in/out dates, room preferences, special requests (like that meditation session you've been eyeing).
  • Payment Info: Credit card details for securing your stay. We use encrypted processors, so this stuff's locked down tight.
  • Dietary & Wellness Needs: Any allergies, accessibility requirements, or wellness preferences you share with us.
  • Creative Workshop Registration: If you're joining our artist residencies or workshops, we'll need some background info.
Info We Collect Automatically:
  • Website Usage: Pages you visit, how long you stick around, what catches your eye.
  • Device Info: Browser type, operating system, IP address - technical stuff that helps us keep the site running smoothly.
  • Location Data: General location info (nothing creepy) to show you relevant offers and local experiences.
  • Cookies: Small files that remember your preferences and help personalize your experience.

We're pretty straightforward about this. Your info helps us run a better hotel and give you a more personalized experience. Here's the breakdown:

Booking & Service Delivery

Processing reservations, confirming your stay, managing check-in/out, and making sure everything's ready when you arrive. Pretty basic hotel stuff.

Personalization

Tailoring your experience based on preferences you've shared. If you loved the sunrise yoga session last time, we might suggest our new meditation garden workshops.

Communication

Sending booking confirmations, updates about your stay, occasional newsletters about new experiences (only if you've opted in), and responding to your questions.

Improving Our Services

Analyzing trends to understand what's working and what needs tweaking. Maybe our rooftop bar needs better evening lighting, or folks want more vegan options at breakfast.

Legal Compliance

Meeting Canadian privacy laws and hospitality regulations. Not the fun part, but necessary.

We're not selling your email to random marketers or sketchy data brokers. That's just not our style. But we do work with a few trusted partners to keep things running:

  • Payment Processors: Secure third-party services that handle credit card transactions. They're PCI-compliant and take security seriously.
  • Booking Platforms: If you found us through a travel site, they'll have some of your info too - but only what's needed to complete the reservation.
  • Service Providers: Companies that help us with email marketing, website analytics, and customer relationship management. They're contractually obligated to keep your data private.
  • Local Experience Partners: If you book an outdoor adventure through our concierge, we'll share relevant details with our adventure partners.
  • Legal Authorities: Only if required by law or to protect safety. We're not handing over your info just because someone asks nicely.

Important: We'll never sell, rent, or trade your personal information to third parties for their marketing purposes. That's a promise.

Security isn't just an IT thing for us - it's baked into everything we do. Here's how we protect your data:

Encryption

SSL/TLS encryption for all data transmitted between your browser and our servers. Your info travels in a secure tunnel.

Secure Storage

Data stored on protected servers with firewalls and regular security audits. We don't keep payment details on our servers.

Access Controls

Only authorized staff can access guest information, and only when there's a legitimate reason.

Regular Updates

We keep our systems patched and up-to-date with the latest security measures.

That said, no system is 100% bulletproof. We do our absolute best, but if there's ever a security breach that affects your data, we'll let you know ASAP and tell you what steps we're taking.

You're in the driver's seat when it comes to your personal information. Here's what you can do:

Access Your Data

Want to see what info we've got on file? Just ask. We'll send you a copy within 30 days.

Correct or Update

Notice something's wrong or outdated? Let us know and we'll fix it right away.

Delete Your Information

Want us to erase your data? We can do that, as long as we don't need it for legal or booking purposes. Past guest info gets deleted after 7 years anyway.

Opt Out of Marketing

Not interested in our newsletters or promotional emails? Click unsubscribe at the bottom of any email, or let us know directly.

Data Portability

Need your data in a format you can take elsewhere? We'll provide it in a commonly used format.

Withdraw Consent

Changed your mind about something you previously agreed to? You can withdraw consent anytime.

To exercise any of these rights: Email us at reservations@aetherioinnspire.info or call (604) 555-8792. We'll need to verify your identity first, but we'll get back to you within a few days.

Cookies aren't just those delicious things we serve at our rooftop bar. In the digital world, they're tiny files that help websites remember stuff about you. Here's how we use 'em:

Types of Cookies We Use:
Cookie Type What It Does Duration
Essential Cookies Keep the booking system working, maintain security, remember your room selections during checkout. Session or up to 1 year
Performance Cookies Track which pages get the most traffic, help us fix bugs, see what features folks actually use. Up to 2 years
Functional Cookies Remember your language preference, accessibility settings, past searches. Up to 1 year
Targeting Cookies Show you relevant ads and offers based on pages you've visited. Up to 1 year

You can manage cookies through your browser settings or use our preference panel above. Just know that disabling essential cookies might make some features wonky or unusable.

Third-Party Cookies: Some cookies come from partners like Google Analytics or social media platforms. These help us understand our audience better, but you can opt out through those services directly.

We're not digital hoarders. We keep your information only as long as we need it:

  • Active Bookings: Until your stay is complete, plus 30 days for any follow-up or feedback.
  • Past Guest Records: Up to 7 years for accounting and tax purposes (Canadian law requires this).
  • Marketing Lists: Until you unsubscribe or we haven't heard from you in 3 years - whichever comes first.
  • Website Analytics: Aggregated data kept for up to 26 months to track long-term trends.
  • Security Logs: Kept for 90 days unless there's an ongoing investigation.

After these periods, we either delete your data or anonymize it so it can't be traced back to you. If you request deletion earlier, we'll honor that (unless we're legally required to keep something).

Our website and services aren't designed for kids under 13, and we don't knowingly collect information from them. If a parent or guardian realizes their child has given us personal info without permission, please reach out immediately and we'll delete it.

For teens aged 13-18, we recommend that parents review this policy together and supervise any bookings or communications with us.

We're based in Vancouver, Canada, but sometimes your data might travel across borders - like when we use cloud services or work with international booking platforms. When this happens, we make sure your information is protected according to Canadian privacy standards.